1. Channels We Use
We communicate with students, clients, and community members primarily via email, WhatsApp, SMS, phone calls, and inside our official learning platform.
Official communication only comes from @gopalkrishnan.com, @unicorncoach.org, or our verified WhatsApp and social handles. Please ignore messages from any other source claiming to represent us.
2. Response Time
Support queries are answered Monday to Saturday between 10:00 AM and 7:00 PM IST. We aim to respond within 2 business days.
Enrolled program members receive priority responses inside their program community and dedicated support channels.
3. Marketing Communication
By signing up for our free tools, newsletter, or programs, you agree to receive occasional updates, event invites, and offers relevant to your growth as a coach or founder.
You can opt out of marketing messages at any time using the unsubscribe link in our emails or by replying STOP to WhatsApp/SMS.
4. Transactional Communication
Certain messages — invoices, login credentials, cohort schedules, class reminders, policy updates — are essential to service delivery. These will continue as long as you remain an active student or client, regardless of marketing preferences.
5. Respectful Conduct
We expect professional, respectful communication in return. Abusive, threatening, or spam behaviour toward our team or community will result in immediate removal from programs without refund.
6. Contact
For any communication concern, write to hello@gopalkrishnan.com.